Last updated: 01/08/2026
At Savory Sojourn Restro, we strive to provide the best food quality and customer experience. However, due to the nature of food products, we follow a strict but fair return and refund policy.
1. No Returns on Food Items
Once an order is placed and prepared, food items cannot be returned or exchanged due to hygiene and safety reasons.
2. Refund Eligibility
Refunds may be considered only in the following cases:
Wrong item delivered
Missing items in the order
Food received in damaged or spilled condition
Order not delivered due to technical or operational issues
3. Reporting an Issue
Customers must report the issue within 30 minutes of delivery by contacting us via:
Phone
Email
WhatsApp (if applicable)
Please share clear photos/videos of the issue for verification.
4. Refund Method
Approved refunds will be processed to the original payment method
Refunds may take 5–7 business days to reflect, depending on the payment provider
5. Non-Refundable Situations
Refunds will not be issued for:
Change of mind after order confirmation
Delay caused by traffic, weather, or third-party delivery partners
Taste preferences or personal dislikes
Incorrect address or unavailability of customer at delivery location
6. Cancellation Policy
Orders once confirmed cannot be cancelled
If the restaurant is unable to fulfill the order, a full refund will be initiated
For any refund-related queries, please contact our support team.